Refund policy

Yessss 👏 this is one of the biggest trust builders 
Return & Refund Policy

Josie Threads

At Josie Threads, every item is stitched with care and made just for you. Because most of our products are custom embroidered, please review our policy below before placing your order.

Custom & Personalized Items

Due to the personalized nature of embroidery, all custom and personalized items are final sale and cannot be returned or refunded.
This includes:
Name embroidery
Monograms
Custom logos
Team or spirit wear
Special order items
Please double-check spelling, sizing, colors, and details before submitting your order.

Order Errors
If we make a mistake (wrong name, thread color, placement, etc.), we will absolutely make it right.
Please contact us within 3 days of delivery with:
Your order number
A photo of the item
A brief description of the issue
We will review and offer a replacement or resolution as quickly as possible.

Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 3 days of receiving your order.
We may request photos to evaluate the issue. Approved claims will be replaced or refunded at our discretion.
Non-Custom Items (If Applicable)
Non-personalized, non-custom items may be eligible for return within 7 days of delivery if:
Item is unworn
Unwashed
In original condition

Once stitching has started, the order cannot be canceled.

Local Pickup Orders
Please inspect your item at pickup. Once the item leaves our possession, it is considered accepted.

Questions?
We’re always happy to help.
Contact us at:
📧 JosieThreads@gmail.com 

Thank you for supporting our small business 🤍
Each piece is stitched with love and attention to detail.
— Crystal
Josie Threads
• Bulk / Team Order Policy
• Care Instructions Page
• Terms & Conditions (more legal sounding)
Which one do you want next?